This document describes our information privacy protection practices.
How We Use Your Information
Our company is governed by a well-defined set of professional code of ethics principles. These principles ensure that all confidential client information is held in the strictest confidence & security. These principles apply to management as well as, all employees or associates who may be given access to client information.
a) The information that we collect from you is an important part of our business and we do not sell or give this information to any other agencies or persons except when they are performing a function on our behalf, or when we are required to do so by law.
b) We also use the information that we collect from you internally to carry out the business services you have requested and/or to generally improve our web site and business services. However our employees are only given the minimum amount of information necessary to do their function and they're strictly prohibited from using or otherwise distributing this information for other purposes.
c) In any situation where we might share information about you with other parties for advertising or promotional reasons, we will first contact you for your expressed consent and allow you an opportunity to choose not to participate.
d) All confidential information stored in electronic form is contained in password protected workstations isolated from the company's network and all confidential information in paper form is stored in locked cabinets.
Information We Collect
a) We receive and store any information which you enter directly into our web site or provide to us in any other form. On some pages you may choose not to provide certain information, however this may also prevent you from being able to use certain features or business services that we can provide. We use the information that you provide to us for such things as processing your requests, customizing future business interactions with you and communicating with you.
b) We also automatically receive and store certain information and statistics about how you interact with us. This information may include such things as your computer's IP address, the type of browser that you are using, the Uniform Resource Locator (URL) that you last visited prior to coming to our web site as well as the one you go to when you leave. We use this information for internal research and to explore ways to improve our services.
c) We may also receive and store information about you from other sources such as feedback and/or complaints from the web sites you contact using our system.
Information Stored in Cookies
We use a single cookie, stored on your computer, to save your e-mail address if you select the remember my e-mail address checkbox when you sign-in to your account. This cookie does not contain any personal or confidential information about you and it is only used so you don't have to enter your e-mail address the next time you sign-in.
Your account password is never stored in this cookie and we will never ask you to reveal your password via e-mail.
Information You Can Access
a) At any time you can review and change the information about you contained in your member account profile. This information can be accessed using Member Services and includes things like your name, e-mail, and password.
b) You also have access to transactional information about your purchases, returns and help desk problem reports, however you may or may not be able to change this information.
c) You are not permitted to access any other client's information, except where this information is not personally identified. For example, you may be permitted to read help desk problem reports and frequently asked questions posted by other customers as long as they are not personally identified in this information.
You always have the choice of giving us any information, however you should understand that some amount of information is required to carry out our business services.
We do respect your decision to receive our communications and we do not distribute customer information, spam mail or endless e-mails with non-sense product offers and/or contests.
When we produce a news letter or have a legitimate product offer or contest; we will certainly inform you however these communications will always include a link where you can cancel all further mail should you wish to do so.
You can cancel your subscription to these notices at any time by changing your Communications Preference in Member Services.
Please review our other policies (included here by reference), that also govern your visit to our Site.